Return Policy

Return & Refund Policy –

Our Return and Refund Policy was last updated on 13 November 2023.

Thank you for shopping at

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our policy on refunds and returns.

The following terms apply to any products and services You purchase with Us.

Interpretation and Definitions


The words of which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.


For this Return and Refund Policy:

“Company” (referred to as either “the Company”, “We”, “Us”, or “Our” in this Agreement) refers to [BitcoinTAF or Bitcoin Trend and Forecast]

“Goods” refers to the items offered for sale on the Service.

“Orders” means your request to purchase Goods from Us.

“Service” means your request to purchase services from Us through the Website.

“Website” refers to [BitcoinTAF or Bitcoin Trend and Forecast], accessible from []

“You” means the individual accessing or using the Service, the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 7 days without giving any reason.

The deadline for cancelling an Order is 7 days from the date You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

You must inform us of your decision using a clear statement to exercise your right to cancel. You can inform us of your decision by:

By visiting the Support Centre after login on our website: []

By sending us an email: [[email protected]]

We will reimburse You no later than 14 days from the day We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

For the Goods to be eligible for a return, please make sure that:

The Goods were purchased in the last seven (7) days

The Goods are in the original packaging

The following Goods cannot be returned:

The supply of Goods made to Your specifications or personalised.

The supply of Goods which, according to their nature, are unsuitable to be returned.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods to the following address:

[PO Box 1202, Aspley, Brisbane, Queensland, 4035, Australia]

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We cannot issue a refund without receiving the Goods or proof of received return delivery.


If the Goods were marked as a gift when purchased and shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please get in touch with us:

By visiting the Help Centre. You must first log in. []

By sending us an email: [[email protected]]

The Team at